Returns and Refunds

Shipping Rates

 

Shipping is £4.95 on all UK orders under £100 and a flat rate of £9.00 on all Worldwide Orders

Refunds

We are more than happy to refund or exchange any item.

If you would like to return your items do so within 7 days of receiving them. Items returned must be in new and unused condition. Please send to the address below and fill in the returns form included with your order.

BohoHemp, 38 – 40 Autumn Studios, Autumn Street, London E3 2TT

On receipt of returned goods at BohoHemp offices, we will then refund the cost of the items. For any refunds outside these circumstances contact emma@bohohemp.com

Refunds will be made to the original card account.  Original postage and packaging fees are not refundable.

If you would like to exchange your items for different products in our range you may do so within 7 days of receiving them. Items returned must be in a new and unused condition. Please detail which items you would like as replacements on the Returns form. We will charge your card for sending these replacements out to you as well as the extra balance that your updated order may incur.

We recommend retaining your certificate of posting, as we cannot be held responsible for packages lost in transit to us.

Under no circumstances, may items be returned to us if they have been used.

Cancelling an order

You are entitled to cancel and receive a full refund provided that you exercise your right within 7 working days after the day on which you receive the products.

If you have submitted your order and received your confirmation email, you can still cancel your order up to the point of despatch. Please email your cancellation marked URGENT CANCELLATION in the title and ensure you list your name, address, product ordered and order code on the email.

If you wish to cancel your order after it has been despatched you will need to wait until you receive the product and then follow our Returns procedure.

Once we’ve received notification from you that you wish to cancel an order, any sum charged by us to your credit or debit card will be re-credited within 30 days of your order, provided the goods you return are in the same condition that they were when delivered to you.

If you try the garments on please could you leave all labelling in place wherever possible. For hygiene reasons we cannot accept returns of underwear unless faulty upon receipt.

Money back guarantee

BohoHemp Limited will be happy to exchange products that are damaged, faulty or incorrectly shipped within 28 days from the date of despatch.

Exchange procedure

To return goods, simply fill out the reverse of the returns form carefully, package the goods in suitable wrapping and return to us at the FREEPOST address stated with the invoice.

Please ensure the invoice is included with the goods and that you’ve marked on it what you’re returning and why and list any items you require in exchange of those returned.

If you no longer have the original invoice, please contact us with your full address, order number or customer number. If any items to be exchanged are more expensive than the original items, you will need to supply a daytime telephone number, which allows us to contact you during office hours; this is so we can obtain payment details for the additional charges.

Please ensure that you receive a proof of postage for your own records and have adequate insurance cover should the parcel be lost. BohoHemp cannot be held responsible for lost parcels.